Consumer Protection Act enacted in India, 2019

Consumer Protection Act, 2019: The Consumer Protection Act, 2019 has come into force in India from 20 July 2020. It has replaced the Consumer Protection Act, 1986. This will  protect buyers not only from traditional vendors but also from new e-commerce retailers / forums. This new Act will empower consumers and help protect their rights through its various notified rules and provisions. Key features of the  Act include Consumer Protection Councils, Consumer Disputes Redressal Commissions, Arbitration, Product Liability and Punishment for manufacture or sale of products containing adulterated / counterfeit goods and also includes the establishment of the Central Consumer Protection Authority (CCPA) which aims to promote, protect and enforce the rights of consumers. In addition, it will also investigate violations of consumer rights and institute complaints / prosecution.

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